Connectivity issues for some users
Incident Report for Tidio
Resolved
This incident has been resolved.
Posted Aug 20, 2020 - 07:30 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Aug 19, 2020 - 08:28 UTC
Investigating
We are currently investigating this issue.
Posted Aug 19, 2020 - 05:53 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Aug 19, 2020 - 04:14 UTC
Update
We are continuing to investigate this issue.
Posted Aug 19, 2020 - 02:21 UTC
Investigating
We are currently investigating a connectivity issue that occurs for some users when accessing their chats. We’ll have more information soon.
Posted Aug 19, 2020 - 01:11 UTC
This incident affected: Chat widget, Web & Desktop application, and WebSocket.