Connectivity issues for some users

Incident Report for Tidio

Resolved

This incident has been resolved.

Posted Oct 25, 2019 - 17:37 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 25, 2019 - 15:51 UTC

Investigating

We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

Posted Oct 25, 2019 - 15:18 UTC

This incident affected: Chat widget, Web & Desktop application, API, and WebSocket.