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We'll provide an update as soon as we have more information.","created_at":"2026-06-04T15:09:45.507Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-04T15:09:45.507Z","display_at":"2026-06-04T15:09:45.507Z","deliver_notifications":false,"tweet_id":null,"id":"4dhtr5bw59xb","incident_id":"zp6thvnsxr55","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Web \u0026 Desktop application","created_at":"2016-11-01T20:14:48.856Z","updated_at":"2026-06-12T18:26:55.135Z","position":6,"description":null,"showcase":true,"start_date":null,"id":"6nkgtyyfjk96","page_id":"gjgh0hrr6n4h","group_id":null}]},{"name":"Connectivity issues for some users","status":"resolved","created_at":"2026-04-17T16:07:38.918Z","updated_at":"2026-04-17T21:41:26.038Z","monitoring_at":null,"resolved_at":"2026-04-17T21:41:26.023Z","impact":"minor","shortlink":"https://stspg.io/qc7h48434fbz","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-04-17T16:07:38.911Z","reminder_intervals":null,"id":"cf73ldl2c7y2","page_id":"gjgh0hrr6n4h","incident_updates":[{"status":"resolved","body":"Everything is back up and running. Thank you for your patience","created_at":"2026-04-17T21:41:26.023Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-17T21:41:26.023Z","display_at":"2026-04-17T21:41:26.023Z","deliver_notifications":true,"tweet_id":null,"id":"hk4n3lqpvhmp","incident_id":"cf73ldl2c7y2","custom_tweet":null,"affected_components":[{"code":"6nkgtyyfjk96","name":"Web \u0026 Desktop application","old_status":"degraded_performance","new_status":"operational"},{"code":"jtlbbswtfwd5","name":"Agent Dashboard","old_status":"degraded_performance","new_status":"operational"}]},{"status":"investigating","body":"A third party service is currently monitoring the situation - a fix has been implemented and they are monitoring the results. 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