Tidio Status

All Systems Operational

Chat widget Operational

Web & Desktop application Operational

API Operational

WebSocket Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 20, 2021

No incidents reported today.

Oct 19, 2021

No incidents reported.

Oct 18, 2021

No incidents reported.

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021

No incidents reported.

Oct 13, 2021

Connectivity issues for some users

Resolved - This incident has been resolved.
Oct 13, 11:37 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 13, 09:02 UTC

Identified - Due to a global outage of our server provider, all our services are down. We're currently working on bringing the service back on track.
Oct 13, 08:29 UTC

Investigating - We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.
Oct 13, 07:25 UTC

Oct 12, 2021

No incidents reported.

Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021

No incidents reported.

Oct 7, 2021

No incidents reported.

Oct 6, 2021

Tidio API V2 is down. Shopify Tidio Chat is down

Resolved - Everything is back up and running. Thank you for your patience
Oct 6, 10:53 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 6, 10:16 UTC

Investigating - We are currently investigating this issue.
Oct 6, 09:55 UTC