Connectivity issues for some users

Incident Report for Tidio

Resolved

Everything is back up and running. Thank you for your patience.

Posted Jun 21, 2022 - 08:25 UTC

Monitoring

A fix has been implemented on the 3rd party provider's side. We'll continue monitoring this.

Posted Jun 21, 2022 - 08:04 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Jun 21, 2022 - 06:53 UTC

Investigating

We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

Posted Jun 21, 2022 - 06:53 UTC

This incident affected: Chat widget and Web & Desktop application.