Connectivity issues for some users

Incident Report for Tidio

Resolved

All connectivity issues have been resolved. Our partner is fully operational again.

Posted Jul 02, 2019 - 14:59 UTC

Update

Our partner has implemented a fix for this issue and is currently monitoring the results.

We will update the status once the issue is resolved.

Posted Jul 02, 2019 - 14:32 UTC

Monitoring

The service is working again after a major issue hit our provider. We'll continue monitoring this with our team.

Posted Jul 02, 2019 - 14:18 UTC

Identified

We've identified an issue caused by one of our service providers. We're working with the provider to bring the service back.

Posted Jul 02, 2019 - 14:04 UTC

Investigating

We are currently investigating a connectivity issue with one of our partners that occurs for some users. We’ll have more information soon.

Posted Jul 02, 2019 - 13:53 UTC

This incident affected: Chat widget, Web & Desktop application, API, and WebSocket.