Connectivity issues for some users

Incident Report for Tidio

Resolved

This incident has been resolved.

Posted Feb 18, 2020 - 17:17 UTC

Update

We are continuing to monitor for any further issues.

Posted Feb 18, 2020 - 16:27 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 18, 2020 - 16:26 UTC

Investigating

We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

Posted Feb 18, 2020 - 15:53 UTC

This incident affected: Chat widget, Web & Desktop application, and API.