Connectivity issues for some users

Incident Report for Tidio

Resolved

Everything seems to be back to normal. We will continue to monitor the situation closely.

Posted Feb 27, 2019 - 12:58 UTC

Update

We are continuing to investigate this issue.

Posted Feb 27, 2019 - 12:56 UTC

Investigating

We are currently investigating a temporary connectivity issue that occurs for some Shopify users. We’ll have more information soon.

Posted Feb 27, 2019 - 12:53 UTC

This incident affected: Chat widget, API, and WebSocket.