Connectivity issues for some users

Incident Report for Tidio

Resolved

This incident has been resolved.

Posted Aug 11, 2020 - 20:25 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 11, 2020 - 00:09 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Aug 10, 2020 - 23:44 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 10, 2020 - 23:25 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Aug 10, 2020 - 23:00 UTC

Investigating

We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

Posted Aug 10, 2020 - 22:36 UTC

This incident affected: Chat widget, Web & Desktop application, API, and WebSocket.